Has anyone ever asked a hotel to replace their mattress?

i've asked for a mattress topper, not a full swap. They brought up a 2-inch egg crate thing that did absolutely nothing. Felt like putting a band-aid on a broken leg.

Worked night audit at a midrange chain for 3 years. We never swapped mattresses mid-stay, but we did keep a couple of 'firm' rooms blocked for regulars who complained. Ask nicely, mention a medical reason if you have one. Front desk has more power than you think, especially on a slow Tuesday.

Just sleep on the floor lol

Honestly asking for a different ROOM is way easier than asking for a different mattress. I've done that a few times. 'This This bed is too soft for me, is there a room with a firmer bed available?' Usually they'll move you if they're not sold out. Mattress swaps are a whole maintenance thing.

bettycrockerfury wrote: Honestly asking for a different ROOM is way easier than asking for a different mattress. This is the move. I tried the mattress swap once and got a lot of polite nodding and zero mattress swapping.

I'm not a heavy sleeper but I travel with a thin camping pad rolled up in my suitcase. Sounds insane but it turns a marshmallow bed into something survivable. Cheaper than a chiropractor.

Also—if you're a rewards member, call the hotel directly a day or two before and ask them to note 'firm mattress requested' on your reservation. It's not a guarantee but it's free and sometimes housekeeping actually reads the notes.

camping pad in the suitcase is genuinely unhinged and I respect it

Asked once at a conference hotel. The guy at the desk sighed like I'd asked him to move a piano. He said they don't keep spare mattresses but offered to send up extra blankets to 'firm it up.' I said sure. It did not firm it up.

Yeah the extra blanket thing is a placebo. Respect the hustle though.

copperdome the sigh is so real. I've started opening with 'I know this is a weird request' and it seems to disarm them a little.